Pause & Resume Feature #
*This function is available with an Advanced or higher subscription.
When this feature is enabled, responses are automatically saved during an assessment, not just at the end when the assessment is submitted. This is important:
- In longer assessments.
- For assessments that request information that may take time for the respondent to gather.
- When an assessment is being used for lead generation and you want to capture contact information even if the respondent doesn’t complete the assessment.
There are two ways that progress is saved – an Automatic Save or an Explicit Save.
Automatic Save #
Assessment progress is automatically saved after every other question the respondent answers. If their internet connection is lost or they close the browser before submitting, they can return later using the same email address. Upon return, they’ll be prompted to either resume where they left off or restart the assessment.
Explicit Save #
If a respondent decides they need to come back to an assessment later, there is a link at the bottom of each page of questions allowing them to save their responses. When they do that, Agolix will automatically send them an email with a special link they can use to resume the assessment later.
Enable Pause and Resume when respondent contact information is collected before the Assessment #
Enabling and Personalizing #
Start by entering the Agolix editor.
First select the “Edit” link in the menu underneath your assessment.
Then click on the “Results” tab at the top of the page. You’ll need to configure your assessment to request contact information from respondents before they begin the assessment. Once you’ve done that, a button titled “Handle Incomplete Responses” will be displayed.
Clicking that button will bring up a new window. First, select the “Save incomplete responses” checkbox. Next, configure the messaging that will be used with this feature. You can first decide what the text for the Continue Later link will say during the assessment, as well as the on-screen confirmation message.
Following that, you’ll be able to adjust the reminder email subject and content.
When you enable the pause and resume feature for the first time, the email content is configured with the same content as your assessment header (on the setup tab), plus default text and a resume button. You can modify that email in the Reminder Email Content editor window.
The last messaging you may want to change from the default is when a respondent with an incomplete response visits your assessment. This includes the prompt asking the respondent if they would like to continue with the previous response or start over, the text for the Resume button, and Start Over button.
Save Your Changes #
When you have finished, click the “Save” button to return to the “Results” Page.
Enable Pause and Resume when respondent contact information is collected after the Assessment is completed #
This is useful for Lead Generation as it encourages the respondent to answer the assessment in full before being asked for any contact information. The respondent feels invested and the response rates are usually higher.
From the Results tab, click “Request contact information after completing the assessment and before receiving results”. Next, click “Handle Incomplete Responses”
Here, click “Save incomplete responses”.
When Collecting Anonymous Responses #
Anonymous Assessments are used when you want respondents to answer freely without linking their responses to their identity. This approach helps ensure honest, unbiased feedback when confidentiality is important.
From the Results tab, select “Do not require the respondent to enter their contact information”. Next, click “Handle Incomplete Responses”.
Here, click “Save incomplete responses”.
Save Your Changes #
When you have finished, click the “Save” button to return to the “Results” Page.
Please review the rest of the User Guide to learn more about our software.
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